L&D Manager/Training Manager

The L&D Manager will be responsible for designing, implementing, and managing comprehensive learning and development programs for two key employee groups:

• Office Staff (including departments such as Operations, Recruitment, Finance, Customer Service, etc.)
• Drivers (GSMs delivery and transportation partners)

This role plays a critical part in building a culture of continuous learning, enhancing employee capabilities, and supporting GSMs growth in the India

Key Responsibilities:

1. Learning Strategy & Program Design

• Develop and execute a holistic L&D strategy aligned with GSMs business goals.
• Design tailored training programs for:
• Office Staff: onboarding, soft skills, functional skills, leadership development, performance management.
• Drivers: operational procedures, safety protocols, customer service, real-world scenario handling.
• Conduct training needs assessments in collaboration with department heads.

2. Training Delivery & Management

• Organize and facilitate in-person, virtual, and on-the-job training sessions.
• Manage learning platforms (e.g., LMS) and digital tools to support scalable training.
• Monitor training effectiveness through feedback, assessments, and performance metrics.

3. Driver Training Programs

• Develop and maintain structured training modules for drivers.
• Coordinate regular refresher courses and compliance-related training.
• Work closely with the Operations team to ensure drivers are equipped with the necessary skills and knowledge.

4. Team & Budget Management

• Build and lead a team of internal trainers or external facilitators.
• Manage the L&D budget, ensuring cost-effective and impactful learning initiatives.

Qualifications:

• Bachelors degree in Human Resources, Education, Psychology, or a related field.
• Minimum 5 years of experience in Learning & Development, preferably with exposure to both white-collar and frontline workforce training.
• Strong facilitation, communication, and stakeholder management skills.
• Proficiency in English; knowledge of local languages in the Philippines is a plus.
• Familiarity with modern learning tools, LMS platforms, and blended learning approaches.
• Strategic mindset with the ability to translate business needs into learning solutions.