KYC Operations Lead Analyst - VP

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Job Overview

The KYC Operations Lead Analyst is a senior-level position responsible for leading Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to lead in the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Assume ownership of the Global Scorecard (GSC) control framework by executing rigorous control reviews and ensuring all procedures strictly align with Global AML KYC Policy and internal standards.
• Lead critical GSC projects and drive organizational change by realigning non-KYC processes to the broader operations organization to enhance efficiency
• Design and implement performance scorecards to track team KPIs and productivity, while preparing comprehensive reports for senior management forums including MFR, population management, Onboarding/Offboarding call etc.
• Provide senior-level oversight for the KYC Closure and Restriction process, leading governance initiatives to ensure all activities strictly align with Global AML KYC Policy and documented procedures.
• Lead, guide and support operational teams to enhance efficiency and standardization in closure and restriction execution, while actively supporting the broader KYC Modernization initiative for this process.
• Liaise with key stakeholders including Business Management, KYCO, In-Business Risk and Control (IBRC), and ICRM to facilitate seamless coordination and decision-making for closure and restriction processes.
• Serve as primary point of contact for bankers in completing documentation related to Know Your Client (KYC), account renewals and/or assigned projects
• Assist with assessing documentation requirements for client legal entities and liaise with internal Compliance personnel on the application of KYC policy
• Contact client personnel to obtain KYC information and documentation
• Review and evaluate recent news related to clients
• Interact with parent and subsidiary bankers and product sales and service on AML-related risk issues
• Coordinate with account operations on account maintenance issue
• Prepare client-specific KYC-related analyses, as required
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• At least 10 years of experience in KYC operations
• In depth knowledge and experience in risk and control
• Expertise in dealing with senior management

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

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