KYC Operations Intmd Analyst - C11 - MUMBAI

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey.  Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as KYC Intermediate Analyst (Internal Job Title: KYC Operations Intermediate Analyst - C11) based in Mumbai India

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.  For instance:

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

We are seeking a dynamic Process Excellence Specialist at the C11 level to drive automation and process optimization within our EMEA KYC Operations team at Citi Bank. This individual contributor role focuses on leveraging automation tools (VBA, Power Query, RPA, Alteryx), data analysis, and business presentation skills to enhance operational efficiency, compliance, and reporting. You will support KYC operations by designing, automating, and improving processes, and by delivering actionable insights to stakeholders through clear and impactful presentations.

In this role, you’re expected to:

• Identify, analyze, and execute automation opportunities within KYC operations using VBA, Power Query, and other relevant tools to streamline processes and improve data quality.

• Develop, maintain, and optimize dashboards, trackers, and reports to support operational decision-making and regulatory compliance.

• Collaborate with KYC subject matter experts, operations teams, and compliance partners to map current processes, identify pain points, and design improved workflows.

• Prepare and deliver business presentations, process documentation, and project updates to senior leadership, ensuring clarity and actionable insights.

• Support the implementation of Lean, Six Sigma, and other process excellence methodologies to drive continuous improvement and operational excellence.

• Monitor process performance metrics (KPIs), analyze trends, and recommend corrective actions to ensure compliance with internal and external standards.

• Act as a subject matter expert for automation and process optimization within the KYC EMEA team, providing guidance and training as needed.

• Ensure all automation and process changes adhere to Citi’s risk management, compliance, and data governance frameworks.

• Maintain up-to-date documentation of processes, workflows, and automation logic for audit and knowledge transfer purposes.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor’s/University degree or equivalent experience in a relevant.

• 5-8 years of experience in process excellence, automation, or operations roles within banking, financial services, BPO, or consulting environments.

• Proven expertise in VBA macros / MS Access, Power Query, and advanced Excel functions; hands-on experience automating complex workflows.

• Strong analytical and problem-solving skills, with the ability to break down complex processes and recommend practical solutions.

• Experience in preparing business presentations (PowerPoint) and communicating technical concepts to non-technical stakeholders.

• Familiarity with Lean, Six Sigma, or other process improvement methodologies (certification is plus).

• Ability to work independently as an individual contributor, manage multiple priorities, and deliver results under tight deadlines.

Preferably with the following background:

• Exposure to data visualization tools (e.g.,Tableau/ Power BI) will be preferred.

• Exposure to automation tools like VBA, Power Query, RPA and Alteryx will be preferred.

• Certification in Six Sigma greenbelt is plus

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei