Knowledge Manager

Who we are:

Global Sales Operations (GSO) supports efficiency and enablement of Oracle Global Sales with standard sales processes, analytics, sales management tools, and Oracle SalesHelp support.

What you’ll do:

The successful candidate will have a passion for process development and maintenance, digital communication methods, writing, and an ability to implement change across complex cross-functional teams. 

• Write digital content for scalable sales processes across Oracle Communication channels for key sales processes: Sales Planning, Demand Generation, Opportunity Management, Quoting, and Renewals.
• Research, test, and propose revised content to reach Sales users quickly and accurately.
• Provide regular KPIs to Global Process Owners and Global Deployment Managers and to gauge the use and overall effectiveness of Knowledge Base content. 
• Craft compelling content for the SalesHelp chatbot – Understand Sales requirements and create conversational dialogue flows aimed at solving the end user’s query.
• Maintain chatbot conversations to identify misclassified or unrecognized intents and identify any problems with the content.
• Track and analyze chatbot end-user experience for continuous improvement.