Knowledge Manager

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Mission Statement:

The Service excellence team is a part of the Common Shared Services organization and supports multiple functions (including Finance, SCM, HR Operations, and Trade Transport and Logistics amongst others). As Business Analyst within the Business Process Automation team, you will be part of a dynamic team focused on enabling the CSS functions to deliver their services with greater efficiency and effectiveness.

Your Responsibilities:

• Collaborate with SCM, Finance, and HR departments to drive the documentation of their business processes, ensuring clear and comprehensive documentation of workflows, procedures, and best practices.

• Coordinate with cross-functional teams to gather process-related information and ensure accurate documentation, actively engaging with subject matter experts to capture knowledge effectively.

• Utilize expertise in solutions like Adonis for BPMS, Process Discovery solutions, and Chatbots for knowledge dissemination to streamline and enhance knowledge sharing capabilities.

• Drive the maintenance of a comprehensive repository of documented business processes, ensuring their accuracy, relevance, and accessibility to all relevant stakeholders.

• Implement strategies and methodologies to capture, store, and share knowledge effectively throughout the organization, leveraging technological solutions and platforms.

• Lead the task of sharing best practices across different departments, facilitating knowledge transfer, and fostering a culture of continuous improvement.

• Conduct regular audits to evaluate the quality and completeness of documented processes, identify gaps, and make necessary updates to ensure the documentation is up to date.

• Collaborate with stakeholders at all levels, including individual contributors and senior management, to ensure their engagement and support in knowledge management initiatives, advocating for the value of knowledge management and driving adoption of best practices.

• Provide training and guidance to employees on knowledge management tools and practices, including the utilization of technology solutions like Chatbots for efficient knowledge dissemination and retrieval.

• Monitor industry trends and best practices related to knowledge management, staying informed about emerging technologies and methodologies, and recommending improvements to existing processes and systems.

• Identify and flag opportunities for process improvement and automation in partnership with the CI and Automation teams.

• Collaborate with IT teams to leverage technology solutions for effective knowledge sharing and retrieval, ensuring the seamless integration of knowledge management platforms with existing systems.

• Continuously assess and improve the efficiency and effectiveness of knowledge management processes, measuring key performance indicators and implementing enhancements as needed.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Bachelor’s degree in engineering, business administration, Information Management, or a related field. A master's degree is preferred.

• 8 to 12 years of experience including 3 - 5 years as a business analyst in the Automation domain or as a senior process SME in the areas of Finance, Supply Chain or HR.

• Proven experience in knowledge management or a related field, with a focus on process documentation, optimization, and knowledge sharing.

• In-depth knowledge and hands-on experience with solutions like Adonis for BPMS, Process Discovery solutions, MS Visio, and Chatbots for knowledge dissemination.

• Strong project management skills, with the ability to handle multiple projects simultaneously, prioritize tasks, and meet deadlines.

• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization, including the ability to influence and engage senior management.

• Strong analytical and problem-solving skills to identify areas for improvement, conduct audits, and implement appropriate solutions.

• Proficiency in using knowledge management tools and technologies, as well as familiarity with document management systems and collaboration platforms.

• Experience in sharing best practices and facilitating knowledge transfer across departments, promoting a culture of learning and collaboration.

• Expertise in Lean Six Sigma principles, preferably as a Green Belt, with a track record of successfully implementing process improvements and driving operational excellence.

• Attention to detail and a commitment to maintaining accuracy and quality in documentation, ensuring consistency and compliance with established standards.

• Ability to adapt to changing organizational needs, embrace new technologies and methodologies, and drive continuous improvement in knowledge management practices.

• Proficiency in both spoken & written English language is required.

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