Knowledge Management
TCS
6 - 12 years
Hyderabad
Posted: 09/02/2025
Job Description
Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.
• Oversee the creation, categorization, and curation of knowledge articles, ensuring accuracy, relevance, and compliance with organizational standards.
Establish and enforce content lifecycle processes, including review, approval, and archival mechanisms.
• Partner with IT teams, subject matter experts (SMEs), and other stakeholders to identify knowledge needs and gaps.
• Provide guidance to contributors on knowledge creation best practices and ServiceNow functionality.
Design and generate dashboards and reports within ServiceNow to track key performance indicators (KPIs) such as article usage, search effectiveness, and knowledge base health.
• Develop and maintain a knowledge management strategy that aligns with ITIL practices and organizational goals.
• Establish policies and guidelines for knowledge management practices, ensuring consistency and adherence across the organization.
• Strong communication and interpersonal skills to engage effectively with stakeholders
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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