Knowledge Management | 6 to 9 years | Bangalore
Capgemini
2 - 5 years
Bengaluru
Posted: 01/05/2025
Job Description
Job Description
- Grade SpecificBuild; manage; and set the direction of the Knowledge Management Framework and knowledge management team members.Create; capture; organize; and assess knowledge assets for enterprise use.Coordinate with cross-functional organizations to align KM strategy with broader organizational learning strategies.Develop a robust roadmap strategy for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements.Promote the use of knowledge management tooling and processes to facilitate sharing of knowledge.Build and drive the culture of knowledge sharing within site operations and serve as the advocate for KM initiatives within site operations.Support the development and implementation of training on KM processes and tooling.Create and review KPIs for adoption; usage of premier (high-value; frequently used) KM content; and summarize benefits; outcomes; and improvement opportunities for the organization.Assist with resource planning as applicable to strengthen and expand KM initiatives.Evaluate; revise; and continuously improve the KM Framework workflow and procedures as the organization scales.Be the thought leader on KM Framework implementation within site operations and share learnings and best practices broadly within the Infrastructure Data Center (IDC) organization.Understand and recognize key challenges/roadblocks to KM cultural change and develop effective programs to drive adoption and improve KM value.Bring relevant industry insights to incorporate into the KM Framework.Identify and evangelize success stories from the Knowledge Management Program.Design and develop incentive mechanisms to acknowledge and highlight active participants.
Primary Skill
sKnowledge ManagementBuild; manage; and set the direction of the Knowledge Management Framework and knowledge management team members.Create; capture; organize; and assess knowledge assets for enterprise use.Coordinate with cross-functional organizations to align KM strategy with broader organizational learning strategies.Secondary SkillsITILDevelop a robust roadmap strategy for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements.Promote the use of knowledge management tooling and processes to facilitate sharing of knowledge.Build and drive the culture of knowledge sharing within site operations and serve as the advocate for KM initiatives within site operations.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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