Key Accounts Manager (Corporate Food operations)

"Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."

Who we are

At Sodexo, we offer 100+ service solutions across diverse sectors-corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality of life for those we serve. Our inclusive, diverse, and equitable work environment empowers employees to thrive and make a meaningful impact. With a strong foundation in our values of Service Spirit, Team Spirit, and Spirit of Progress, working at Sodexo is more than just a job-its a chance to be part of something bigger.

Join us and act with purpose every day!

Position Title: Key Accounts Manager- (Operations- Food Services- Corporate Segment)

Reports To: Director- Operations

Location: Bangalore

Role Description:

Responsible for leading end-to-end food operations across large corporate sites delivering 8000+ meals/day. The role ensures operational excellence, client satisfaction, people leadership, compliance, and profitability across multiple locations.

Key Responsibilities:

Operational Responsibilities:

• Oversee day-to-day operations across multi-site corporate food services.
• Ensure service delivery aligns with client contracts and expectations.
• Manage menu planning, recipe rotation, food tasting, and quality control.
• Drive food safety, hygiene, and ISO standards across all kitchens.
• Lead new menu development, festive promotions, and special events.
• Ensure proper production planning, FIFO adherence, and cold storage compliance.
• Coordinate maintenance and upkeep of kitchen equipment and infrastructure.

Client Management Responsibilities

• Act as the primary point of contact for clients; ensure 100% client satisfaction and retention.
• Address service concerns promptly and build strong stakeholder relationships.
• Identify opportunities for organic growth, new services, and enhanced offerings.
• Support renegotiation and renewal of contracts and service agreements.

Financial Responsibilities

• Deliver sales, profitability, and organic growth targets for assigned sites.
• Manage invoicing accuracy, collections, cash control, and P&L performance.
• Monitor wastage, leftovers, raw material usage, and implement cost controls.
• Ensure compliance with budgeting guidelines and financial reporting.

People Management Responsibilities

• Lead on-site teams including cooks, stewards, MPWs, cashiers, and store staff.
• Plan staffing, allocate duties, and ensure productivity and service standards.
• Identify training needs and support capability-building initiatives.
• Promote teamwork, staff welfare, and adherence to HR processes.

Compliance & QHSE Responsibilities

• Ensure strict adherence to food safety, hygiene, waste management, and QHSE norms.
• Maintain updated documentation and site compliance records.
• Report and manage all safety incidents; ensure hazard communication and resolution.
• Drive a safety-first culture and maintain scores above benchmark.

Qualifications

• Minimum 15+ years of experience in corporate food operations.
• Must have managed 8,000+ meals/day in a large corporate environment.
• Experience managing multi-site / multi-location operations.
• Strong financial acumen with experience in budgeting and cost control.
• Excellent communication, client management, and stakeholder engagement skills.
• Proven leadership and team development capability.
• Detail-oriented, process-driven, innovative, and customer-focused.
• Proficient in MS Office and operational systems.

Why SODEXO

• Healthy Work-Life Balance
• Leadership Development
• Global Career Opportunities
• Cross-Functional Collaboration
• Inclusive Culture
• Competitive Compensation
• Comprehensive Health & Wellness Benefits

Disclaimer: If you do not hear from us within 14 days of your application, please consider your application unsuccessful on this occasion.