Key Account Manager

About the Company

Visit Health is a fast-growing digital healthcare platform that partners with insurers and corporates to streamline medical appointments, diagnostics, and wellness services. We focus on delivering quick turnaround times, reliable operations, and a seamless customer experience through technology-driven processes and strong stakeholder collaboration.

Key Accountabilities

• Building long-term relationships with key clients.
• Increasing existing business volumes by regularly interacting with clients, and supporting the sales team through cross-selling and upselling of services/products.
• Monitoring all defined SLA parameters through periodic reviews with relevant stakeholders.
• Acting as the primary point of contact for complaints and grievance management.
• Ensuring medical appointments are scheduled within the defined TAT of 4 hours.
• Arranging weekly and monthly review calls with the insurer.
• Collaborating closely with internal departments such as the call centre, QC team, billing team, and other branch locations to develop and implement effective strategies.
• Ensuring timely and accurate MIS sharing with the insurer as per required formats and data points.
• Ensuring monthly adherence to medical report TAT targets.
• Escorting HNI customers for their medical check-ups as and when required.

Skills, Knowledge & Qualifications

• Graduate/Postgraduate with a minimum of 5 years of experience in client management, preferably in the Insurance/TPA industry.
• Strong understanding of life insurance operations.
• Proficiency in MS Office applications.
• Strong process management and team management skills.

Interested candidates can share their resumes to vimarsha.p@getvisitapp.com

Thank You!!