1. Key Customer Relationship & Growth Strategy

Build strong, long-term relationships with key OEM / Tier-1 customers across Purchase, R&D, Quality, SCM and Program teams.

Develop customer-specific growth strategies aligned with company objectives and roadmaps.

Maintain continuous engagement with customer stakeholders to identify new programs, technology adoption areas, and business expansion potential.

2. New Market & Opportunity Development

Identify new markets, new platforms, and emerging business opportunities.

Conduct research on potential customers, market requirements, competitor offerings, and technology trends.

Establish rapport with new leads, schedule meetings, and explore new business possibilities.

3. RFQ/RFP Management & Proposal Leadership

Lead the complete RFQ/RFP process including:

Requirements analysis

Costing & estimation

Pricing decisions

Business case preparation

Proposal submission

Coordinate internally with BD Head, BU / Vertical Head, Plant Heads, Engineering & Costing teams to ensure accuracy and timeliness of proposals.

4. Strategic Market & BU Alignment

Understand the strategic focus of each Business Unit/Vertical (BU) and align customer initiatives to their technology and capacity roadmaps.

Support BU/Vertical Heads in building their India customer development strategies.

5. Generate New Ideas & Solutions

Proactively identify improvement ideas for customer satisfaction, cost optimization, product enhancement, and technology adoption.

Liaise with internal stakeholders and leadership to develop customer-specific solutions and new project proposals

. 6. Execution of BD Initiatives & Cross-Functional Coordination

Drive cross-functional teams (Technical, Quality, SCM, Finance, Projects) to ensure execution of customer commitments and timely SOP launches.

Conduct technical meetings, program reviews, and customer presentations.

Facilitate plant visits, audits, and technical discussions.

7. Market Intelligence & Competition Benchmarking

Gather and analyze data on competing products, technologies, cost structures, market size, and customer preferences.

Monitor raw material price trends and ensure PO amendments are updated as per agreed indices.

8. Forecasting, Planning & Reporting

Create and maintain updated sales, revenue, and market forecasts.

Prepare annual sales budgets and rolling 35 year growth plans.

Maintain dashboards for pipeline tracking, sales performance, and customer scorecards.

9. Share of Business (SOB) Management

Track and maintain the companys Share of Business with each OEM customer

. Develop plans to retain and grow SOB on new vehicle platforms and model cycles. 10. Networking & External Representation

Build a networking strategy to enhance visibility and acquire new customer contacts.

Represent the company in industry events, conferences, trade fairs, supplier meets, and technical seminars.

Key Account Manager