Key Account Manager

Job Description

Position Title: Key Accounts Manager Freight Forwarding

Location: Mumbai

Experience required: 3-8 Years experience

Job Type: Full time

Key Responsibilities:

Client Relationship Management:

o Act as the primary point of contact for key accounts, building and maintaining strong, long-lasting customer relationships.

o Understand the client's business needs, objectives, and challenges to provide strategic solutions that drive value.

Business Retention & Growth:

o Maintain business by securing regular orders and shipments from existing clients.

o Develop and implement strategies to expand business with current clients, identifying new opportunities to increase revenue.

Coordination with Internal Teams:

o Collaborate closely with the pricing team to ensure competitive and profitable rates are provided to clients.

o Work with operations, customer service, and other departments to ensure smooth execution of freight forwarding services, meeting all client requirements. Client Satisfaction:

o Monitor and manage the quality of service provided to key accounts, addressing any issues or concerns promptly and effectively.

o Conduct regular reviews and meetings with clients to assess satisfaction levels and identify areas for improvement.

Reporting & Analysis:

o Prepare regular reports on account performance, including sales, profit margins,and customer feedback.

o Analyze market trends and competitor activity to identify potential risks and opportunities within the industry

Contract Management:

o Negotiate and manage contracts with key clients, ensuring terms are favorable and aligned with company policies.

o Ensure compliance with all contractual obligations and service level agreements.

New Business Development:

o Identify and pursue opportunities for upselling and cross-selling additional services to existing clients.

o Support the sales team in acquiring new clients by leveraging relationships and providing insights into market dynamics.

Qualifications

Bachelors degree in Business Administration, Logistics, Supply Chain, or a related field. Minimum of 3 years of experience in key account management within the freight forwarding or logistics industry.

Strong understanding of freight forwarding processes, including air, sea, and land transportation. Excellent negotiation, communication, and interpersonal skills. Proven ability to manage multiple accounts and projects simultaneously, meeting deadlines and achieving targets. Proficiency in CRM software and MS Office Suite.