About us:

Subko is committed to an ideal: to help reimagine, re-design. and re-invent an unlikely origin-

the Indian Subcontinent--as a legitimate contributor to the global specialty coffee and craft

baking movements. Only raw materials enter Subko's roastery: all of the coffee and

bakehouse products are crafted from scratch, in house. From crop to cup, bean to bar, and

farm to table. We aim to provide a detailed, high quality coffee and bake experience to all

our guests.

About the role:

The Key Account Manager (KAM) is responsible for managing Subkos existing institutional

clients, ensuring they receive exceptional service, timely support, and consistent product

delivery. This role is a blend of client servicing, upselling, training coordination, and

internal project management.

The KAM ensures that every partner cafe, corporate, retail chain, or B2B customer

experiences Subkos high standards, while also driving additional revenue through upselling

and relationship expansion.

Location: Byculla

Responsibilities:

Manage and nurture relationships with all existing institutional clients
Be the single point of contact (SPOC) for all queries, requests, and service needs
Drive upselling opportunities across categories (coffee, chocolate, gifting, etc.)
Ensure barista training, caf onboarding, and operational SOPs are executed
through internal B2B trainers
Maintain strong communication with production, logistics, trainers, and internal senior
team members
Track client performance, repeat orders, projections, and category-wise growth
Support senior team members of the Institutional Partnerships Department with:
Sales decks & pitch presentations
Quarterly business reviews
Client reports & data sheets
Admin and coordination tasks
Handle documentation, contracts, POs, invoicing follow-ups, and renewal cycles
Maintain CRM and account-related data hygiene
Resolve service issues, escalations, or operational breakdowns swiftly

Key Qualifications:

23 years of experience in business development / client servicing /account
management / B2B coordination, or relationship management preferably in F&B,
hospitality, FMCG, premium consumer brands, or agency environments.
Strong communication and interpersonal skills
Ability to upsell and identify revenue opportunities within existing accounts.
Strong organisational and coordination skills with a structured approach to follow-
ups, data management, and documentation.
Ability to work with multiple internal teams (operations, trainers, production, finance)
and manage recurring communication across stakeholders.
Good working knowledge of MS Excel, reporting, presentation decks, and CRM
hygiene.
Problem-solving mindset with the ability to address client requirements promptly and
escalate issues when needed.
High sense of accountability, responsiveness, and service orientation, someone who
ensures clients feel supported and well-managed.
Comfortable working in a fast-paced environment where priorities shift and client
needs may require quick turnaround.

Perks of joining our team:

You will be part of a company which is growing at an exponential rate, started just 3 days

before the lockdown in 2020! We were able to grow from a team of 20 to 120+.in a span of 3

years

We are a bunch of very young and ambitious people who are excited to learn and grow each

passing day. One thing we can definitely bet on is that you will love working with us and

grow in your career.

Apart from that some benefits include:

Mediclaim

Travel Allowance

Employee discount available at our outlets

Provident Fund

Key Account Manager