Key Account Manager

Role Overview

We are looking for a results-driven Key Account Manager Online Sales to manage and grow our presence across E-commerce and Quick Commerce platforms. This role will own platform relationships, drive revenue growth, improve visibility, and ensure strong execution across listings, promotions, and supply chain coordination.

Key Responsibilities

Account & Platform Management

• Manage end-to-end relationships with E-commerce platforms (Amazon, Flipkart, Myntra, etc.) and Quick Commerce platforms (Blinkit, Zepto, Swiggy Instamart, BB Now, etc.)
• Act as the primary point of contact for platform category managers
• Negotiate commercials, margins, visibility plans, and platform-led campaigns

Sales & Growth

• Own monthly, quarterly, and annual sales targets across platforms
• Plan and execute sales calendars, promotions, and mega events
• Drive GMV growth through pricing, assortment expansion, and offer strategy

Listings, Visibility & Execution

• Ensure catalog hygiene: accurate listings, content, images, ratings & reviews
• Drive visibility through banners, search, platform ads, and brand stores
• Coordinate with internal teams to ensure timely launches and campaigns

Supply Chain & Operations

• Forecast demand and coordinate with supply chain to ensure healthy fill rates
• Monitor stock levels, ageing inventory, and replenishment cycles
• Minimise OOS and improve service levels across platforms

Performance Tracking & Reporting

• Track KPIs such as GMV, ROAS, conversion, availability, and share of voice
• Analyse platform reports and identify growth opportunities
• Prepare weekly and monthly performance reviews with actionable insights

Required Skills & Experience

• 36 years of experience in Key Account Management / Online Sales
• Hands-on experience with E-commerce and/or Quick Commerce platforms
• Strong understanding of platform commercials, promotions, and metrics
• Analytical mindset with comfort in Excel / dashboards
• Excellent stakeholder management and negotiation skills
• Ability to work cross-functionally with marketing, supply chain, and finance teams

Good to Have

• Experience in D2C, FMCG, personal care, or consumer brands
• Prior exposure to platform ads or joint business planning (JBP)
• Experience managing quick turnaround environments (Q-Com)

What We Offer

• High-ownership role in a fast-growing consumer brand
• Exposure to both E-commerce & Quick Commerce growth
• Opportunity to directly impact revenue and brand scale