Key Account Manager

About ISS:

ISS is a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive, and enjoyable delivered to high standards by people who care.

The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries across Europe, Asia, North America, Latin America and Pacific. ISS, today, is the worlds fourth largest private employer serving thousands of both public and private sector customers.

As a global company with a heritage of fairness, equality, and inclusion, we empower all our people to deal with problems and opportunities when they arise. From our origins in 1901, we have been a people organisation with a strong belief that individuals who work together make a difference. We know that when we get things right, it enhances lives and makes the world work better and that is what drives us.

ISS India has been operating since 2005 and has grown to over 44,000 employees. With over 1,000+ clients, managing 180 million square feet of blue-chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States. ISS India is today a significant player in the Facility Management & Professional Services industry in India.

ISS India has been ranked 6th amongst Indias Best Companies to work for 2022 by The Great Place to Work Institute. ISS India is also honored for the 2nd year in a row for its High-Trust High-Performance culture by The Great Place to Work Institute. Know more about ISS on http://www.in.issworld.com/

Key Responsibilities

• Serve as the primary point of contact for the assigned client
• Build and maintain strong client relationships at multiple stakeholder levels
• Ensure smooth delivery of IFM services (soft services, hard services, security, etc.)
• Drive service quality, SLAs, and KPIs compliance
• Oversee site operations, vendor performance, and team management
• Lead review meetings, governance calls, and performance reporting
• Identify opportunities for account growth and value-added services
• Manage commercial aspects: budgeting, invoicing, profitability, cost control
• Address client concerns and ensure timely resolution of escalations
• Ensure adherence to safety, compliance, and statutory regulations

Required Skills & Competencies

• Strong client-facing and stakeholder management skills
• Excellent communication & presentation abilities
• Proven experience in facility management / integrated services
• Understanding of manufacturing environment requirements
• Knowledge of SLAs, KPIs, audits, compliance, and safety standards
• Commercial and financial management capability
• Leadership and team management skills
• Problem-solving and decision-making ability

Preferred Qualifications

• Experience handling large/critical accounts
• Exposure to manufacturing / industrial clients

What We Offer

• Opportunity to manage a high-impact strategic account
• Collaborative work environment
• Career growth in a fast-growing organization
• Competitive compensation & benefits