Key Account Manager

Hi,

We are hiring for one of our client based in Kochi

Job Role : Key Account Manager

Experience : 12 Years

Salary Bracket : 10 LPA

Location : Kochi

JOB DESCRIPTION :

A Key Accounts Manager is responsible for managing and nurturing relationships with key clients or customers of a company

Their primary focus is on building long-term partnerships, maximizing customer satisfaction, and driving business growth within the key accounts

Developing strong relationships with key clients by understanding their business needs, goals, and challenges

This involves regular communication, conducting meetings, and building rapport with key stakeholders

Identifying opportunities for account growth and expansion within the key accounts

This may involve cross-selling or upselling additional products or services, identifying new business opportunities, and developing strategies to increase revenue and market share

Ensuring high levels of customer satisfaction and retention within the key accounts

This includes proactively addressing customer concerns, resolving issues, and acting as the primary point of contact for any service-related inquiries or escalations

Collaborating with internal teams, such as sales, marketing, and product development, to develop strategic account plans

These plans outline the objectives, strategies, and action steps required to meet customer needs and achieve business goals

Tracking and analyzing key performance metrics and indicators for the key accounts

This includes monitoring revenue growth, customer satisfaction scores, market trends, and competitive activities to identify areas for improvement and develop proactive strategies