Key Account Manager - Customer success

About EB1A Experts

EB1A Experts is a leading immigration services company specializing in evidence strategy and narrative development for extraordinary ability petitions, including EB-1A, EB-2 NIW, and O-1A. With 250+ employees across offices in the U.S. and India, we support clients through structured, subscription-based programs designed to showcase their exceptional achievements and qualifications.

Job Description:

We are seeking an experienced Account Executive with exceptional communication and interpersonal skills. The ideal candidate should have a proven track record of managing client relationships, understanding their needs, and ensuring project success. As a vital member of our team, you will play a pivotal role in bridging the gap between our clients and internal teams to guarantee seamless collaboration and project advancement.

Key Responsibilities:

1.Engage with clients to understand their goals, expectations, and project requirements.

2.Build and nurture strong client relationships, serving as the primary point of contact.

3.Collaborate with internal teams to ensure a clear understanding of client needs and project objectives.

4.Communicate project progress, updates, and timelines effectively to clients.

5.Identify opportunities for upselling or expanding services based on client feedback and needs.

6.Work closely with cross-functional teams to resolve any client issues or concerns promptly.

7.Monitor project timelines and milestones, ensuring timely delivery and client satisfaction.