Key Account Manager – Contract Manufacturing (Cosmetics)

Company Description

The Bare Bar is a Bangalore-based natural skincare brand, manufactured in-house through Clean Beauty Private Limited - our contract manufacturing arm that develops and produces skincare and personal care products for private label and B2B clients.

Role Description:

The Key Account Manager will act as the central point of contact for B2B manufacturing clients, managing end-to-end coordination from sampling and costing to production and final dispatch. The role requires strong ownership of timelines, cross-functional coordination, and commercial tracking.

Key Responsibilities:

Commercial & Data Ownership

• Understand and interpret client target pricing and margin expectations
• Coordinate costing breakdown across RM, PM, labor, overheads and margin components
• Work closely with finance and procurement to align costing sheets before client submission
• Maintain structured Excel trackers for costing, MOQs, packaging development timelines, and order status
• Monitor material consumption vs BOM and highlight commercial variances
• Ensure commercial approvals before bulk production planning

Client Ownership & Communication

• Act as the single point of contact for assigned clients
• Manage communication related to NPD, sampling, production, packaging, costing, and dispatch timelines
• Provide structured updates and ensure client approvals at each milestone

NPD & Sampling Coordination

• Coordinate with R&D for sample development and revisions
• Track sample timelines and communicate feedback effectively
• Ensure alignment before production freeze

Internal Cross-Functional Coordination

• Work closely with R&D, Production, QA, Procurement, Finance and Logistics
• Monitor execution timelines and escalate bottlenecks
• Ensure packaging materials, labels, and compliance documents are aligned before bulk production

Documentation Management

• Coordinate quotations, costing sheets, and order confirmations
• Ensure artwork approvals and regulatory documentation are in place
• Track payment terms and dispatch clearance in coordination with finance

Production & Dispatch Oversight

• Monitor production status and proactively update clients
• Ensure dispatch timelines are met
• Coordinate documentation required for shipment (domestic/export as applicable)

Post-Delivery & Relationship Management

• Collect feedback post-delivery
• Address and resolve quality/service concerns
• Maintain detailed client dashboards and trackers

Qualifications

• Graduate/Postgraduate in Business, Cosmetics Technology, or related field
• 37 years of experience in client servicing / key account management within cosmetics or personal care manufacturing
• Strong proficiency in Excel (costing sheets, trackers, basic formulas, data reconciliation)
• Ability to interpret BOM structures and cost breakdowns
• Commercial awareness and margin sensitivity
• Strong exposure to private label / contract manufacturing lifecycle
• Understanding of cosmetic compliance (GMP, labeling norms, regulatory documentation) preferred
• Comfortable working in a manufacturing environment (Peenya)