Key Account Manager

About Us: Troopod is an AI-powered Conversion Rate Optimization (CRO) and technology partner for D2C and eCommerce brands. We help businesses transform their digital presence into high-performing growth engines - combining data, design, and experimentation to drive measurable impact. Our cross-functional teams work across CRO strategy, tech, and design to help brands improve user experience, retention, and revenue performance.

Location: Bengaluru, Karnataka

Working Model: Hybrid

Days: Monday to Saturday

Timings: 11 AM - 7PM

Budget: 7 - 9 LPA (depending on experience)

Experience: 2-5 years

Life at Troopod: Troopod is backed by some of Indias top startup founders and operators, including leaders from CRED, Razorpay, EatFit, CoinDCX , and others. Were a fast-moving, growth-oriented team where smart ideas become measurable results, and growth is both a mindset and a metric.

This role is for someone who thrives on strategy and is ready to take real ownership. Youll lead client growth and conversion strategy , work directly with exciting D2C and eCommerce brands, implement your ideas, and build outcomes alongside a collaborative team. If youre ready to own the vision and the execution, this is the spot.

Responsibilities

1. Lead Strategy & Relationships

• Act as the strategic lead and primary contact for key clients - from onboarding to renewals.
• Build long-term partnerships by ensuring alignment, measurable growth, and high satisfaction.
• Lead business reviews showcasing impact, not just activity.
• Collaborate with tech, design, and analytics teams for seamless execution and consistent delivery.
• Mentor a small client success team, ensuring operational excellence and focus on outcomes over tasks.

2. Drive Growth & Performance

• Identify upsell and cross-sell opportunities across Troopods service suite.
• Own account revenue, retention, and success metrics.
• Partner with D2C and eCommerce brands to improve ROAS, funnel efficiency, and conversion rates through experimentation.

3. Strategize, Optimize & Execute

• Analyze websites, ad journeys, and user funnels to identify CRO opportunities.
• Work hands-on with internal teams to plan and implement A/B or multivariate tests, personalization, and landing page optimizations.
• Use tools like Google Analytics, Hotjar, and VWO to translate insights into data-backed strategies and measurable growth.

Requirements:

• 25 years of experience in Client Success, CRO, or Performance Marketing with D2C, eCommerce brands, or SaaS products.
• Strong command of Google Analytics (mandatory), with working knowledge of Shopify and Meta Ads.
• Hands-on experience using CRO and testing tools such as VWO, Optimizely, or Google Optimize.
• Solid understanding of UI/UX principles and web design fundamentals.
• Proven ability to create and lead CRO strategies that drive measurable conversion improvements.
• Analytical, collaborative, and confident in leading clients both independently and through a team.
• Bonus: Exposure to CRO or marketing agencies, AI-led personalization, or growth frameworks.