Key Account Management - International Hotels

MakeMyTrip

4 - 6 years

Gurugram

Posted: 08/06/2025

Job Description

About the Opportunity

Role: Account & Client Management

Level: Senior Executive/Assistant Manager

Reporting To: Zonal Manager 

Location: Gurgaon


About the Function:

The International Hotel Supply team adeptly oversees the supply for over 17,000 prestigioushotels worldwide, spanning renowned destinations such as Dubai, the Maldives, Sri Lanka, Bali,Thailand, and beyond.


About the Role:

This role will be a part of International Hotel Supply team for international locations where theincumbent will be responsible for driving on-boarding of new hotels within the assignedterritory and generate revenue from acquired partners.


What will you be doing:


1. Relationship & Key Account Management:

    • The person will be responsible for connecting and engaging with top level management of thebranded and independent hotels and will be responsible for the account management of keychain hotels and driving sustainable performance of the account at a unit level across theportfolio.
    • Collaborating with partners in the portfolio and providing expertise, metrics, analysis andrecommendations based on the industry's best practices.

    2. Portfolio Management & Driving Growth for units:

      • Grow net revenue in the market by producing business plans to achieve revenue goals, ensuringinventory levels exceed demand throughout the market, ensuring rate competitiveness acrossmultiple available platforms

      3. Data Analysis and Reporting:

      • Establish and maintain supplier relationships, train partner hotels on our extranet and thewholesale business, review monthly production reports and provide feedback to top producinghotels, plan and execute market site visits
      • Building MIS & market intelligence reports, preparing geography wise and service wise salesplans and achieving them. Sharing insights on market and industry with the clients and internalstake holders 

      4. Negotiation Skills:

        • Networking, deal initiating, negotiation & closing deals with our partners
        • Strategize in order to market the hotel in a better way. It helps hotel partners to serve theneeds of their customers and at the same time grow their businesses


        Qualification & Experience:

        • MBA from a reputed institute with 2 to 4 years of experience working in sales, account &client management, contracting and relationship management.
        • Prefer someone from internet/ e-commerce industry.
        • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significantamounts of information with attention to detail and accuracy.
        • Excellent personal and interpersonal skills to interact with a diverse set of individuals,including building strong partnerships with other teams and departments.
        • Ability to work under pressure in a competitive industry/rapidly changing environment.


        Key Success Factors for the Role:

          • Mindset that will constantly think about Return on Investment, business.
          • Strong communication, Influencing skills, great interpersonal & stakeholder management skills.
          • High on energy, team player coupled with a great attitude.
          • Proficiency in MS Excel and MS PowerPoint is essential.

          Specific requirements

          Other details

          About Company

          MakeMyTrip is India’s leading online travel company, offering a comprehensive range of travel services including flight tickets, hotel bookings, holiday packages, and bus and train tickets. Founded in 2000, the company has revolutionized the way Indians plan and book their travel by combining technology, convenience, and affordability. With a strong digital presence and a user-first approach, MakeMyTrip serves millions of customers across India and abroad.

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