Key Account Management

About the Opportunity

Role: Key Account Management

Level: Senior Executive/ Assistant Manager

Location: Gurgaon

About the Function:

The Chains team operates within the Hotel Supply function and is responsible for driving overall business growth and managing the supply of branded chain hotels, both headquartered in India and internationally. This team plays a strategic role in strengthening and expanding partnerships with leading global hospitality brands such as Accor, Oberoi, Taj, and Radisson Hotel Group, among others.

The International Hotel Supply team expertly manages the supply portfolio of over 17,000 prestigious hotels across the globe, covering iconic travel destinations such as Dubai, the Maldives, Sri Lanka, Bali, Thailand, Malaysia, and many others.

About the Role:

The Key Account Manager holds end-to-end responsibility for fostering growth among key accounts from driving on-boarding of new hotels to generating revenue achieved through regular interaction with revenue heads. This position entails sharing vital business insights and recommendations with key external stakeholders, while ensuring seamless execution of agreed-upon strategies by collaborating with internal cross-functional teams, including category, revenue, and marketing.

What will you be doing:

1. Relationship & Key Account Management:

• The role entails collaborating with partners in the portfolio and providing expertise, metrics analysis, and recommendations based on industry best practices.

• Furthermore, the role will involve traveling across various cities to meet relevant decision-makers. Additionally, the role holder will need to spend 25% of their time in the field within the same city.

2. Portfolio Management & Driving Growth for units:

• Review monthly production reports and provide feedback to the top producing hotels.

• Plan and execute market visits.

• Conduct review meetings (virtually and in person) to discuss monthly performance.

• Train partner hotels on our extranet to enable effective usage.

• Build review reports, share market insights with the hotels, conduct comp-set analysis to drive growth for the unit.

• Ensure adequate inventory availability and price competitiveness throughout the year.

3. Negotiation Skills:

• Network, initiate deals, negotiate, and close deals with hotel partners.

• Strategize to improve hotel marketing efforts.

• Onboard hotels for Ad-tech sponsored unit campaigns and negotiating exclusive deals with hotel partners to ensure a competitive edge for MMT Group.

Qualification & Experience:

• Master's degree from a reputed institute with 1 - 4 years of experience in sales/Travel Trade/ Key Account Management/ Contracting/B2B Sales.
• Experience in handling multiple accounts as a partner is preferred.
• Proficiency in MS Excel and MS Power-point.

Key Success Factors for the Role:

• Strong communication skills
• Team player & strategic thinking
• High on analytical and problem solving skills