Key Account Management - Ground Transport

Role: Key Account Management

Level: Assistant Manager/Deputy Manager

Reporting To: Cabs Supply Head

Location: Bangalore

About the Function:

MakeMyTrip Cabs is one of the leading organized car rental and hire services in India, redefining quality and service standards for all planned travel needs. Our offerings span Outstation Cabs, Airport Transfers, and Local Cab Rentals.

Outstation Cabs : Our Outstation product enables customers to plan and book intercity cab travel across multiple cities and days, with access to over 40,000+ routes nationwide.

Airport Transfers : Our Airport vertical offers seamless airport-to-city and city-to-airport cab services in over 75 Indian cities and at more than 600 airports globally. Backed by our deep expertise in flights and the travel domain, we deliver an elevated cab booking experience through innovative, industry-first products. We pride ourselves on leading fulfillment rates and best-in-class NPS.

Local Rentals : Our Local Cab Rental service provides time-based (hourly) rentals with dedicated availability and flexibility, catering to customers looking to travel within the city and its nearby areas.

About the Role:

The individual will be responsible for engaging with outstation cab vendor accounts and corporate supply partners operating across India. They will be expected to drive supply participation in key charters and product features, while taking ownership of core vendor quality KPIs. A critical aspect of the role involves close collaboration with corporate Key Account Managers (KAMs) to ensure seamless alignment and execution. Additionally, the role requires on-ground travel to meet partners, gather insights, and incorporate feedback to enhance supply performance and partner experience.

What will you be doing:

1. Relationship and Account Management:

• Manage end-to-end account operations for large partners across outstation locations.
• Maintain a strong corporate supply fleet while driving sustainable performance.
• Travel across portfolio cities to engage with partners and offer expertise.
• Share insights, metrics, and recommendations based on industry best practices.

2. Process Management and Driving Growth:

• Drive top-line and bottom-line growth through strategic initiatives in the outstation and corporate cab segments.
• Ensure price competitiveness, inventory availability, and an optimal mix of cab categories.
• Maintain key supply metrics including fulfillment rates, NPS, and on-time performance.
• Standardize operational processes, streamline billing, and manage the partner escalation matrix.

3. Data Analysis and Reporting:

• Create targeted sales plans by geography and service line, and drive execution to meet business goals.
• Build MIS and market intelligence reports to enable data-driven decision-making.
• Analyze performance reports at regular intervals to provide actionable insights and enhance outcomes.

4. Negotiation:

• Engage with partners on contractual pricing to maintain rate parity across channels.
• Negotiate commission structures to ensure sustainable and healthy margins

Qualification & Experience:

• Bachelor’s degree from a reputed institute, with 4 to 7 years of relevant experience.
• Preferred candidates with prior experience in Key Account Management, Contracting, B2B Sales, and Business Development.
• Openness to travel and a hands-on execution mindset.
• Strong analytical ability; comfortable working with numbers and data.
• Proficiency in Excel and PowerPoint; ease with handling data and drawing insights.
• Excellent communication and presentation skills.