KAM - Service Executive - Raipur

·         Customer Coordination: Engage with key account fleet managers / customers on a daily basis for service requests and issue resolution.

·         Service Execution: Ensure timely service delivery as per contract commitments, coordinating with After Market team , and dealer workshops.

·         Fleet Monitoring: Track fleet uptime, AMC adherence, and warranty claims through digital tools.

·         Complaint Resolution: Review customer complaint reports and resolution time on periodic basis - provide support to Field teams as and when required. Review service related issues of key accounts to ensure high customer satisfaction    

·         Parts & Service Support: Facilitate availability of spare parts and preventive maintenance planning

·         Data & Reporting: Track fleet uptime, service contract adherence, and account profitability using defined analytics tools and to help customer grow his business. Serve as a continuous source of Key Market Insights and Intelligence.

·         Customer Intelligence: Understand customer issues, pain-points, and long-term strategy to provide inputs to sales team on pitch strategy

·         Support the Digital initiatives and enable higher Service and Spares Penetration through these digital platforms.
Data Management: Maintain ‘customer dossier’ with key customer details via manual entry.

·         Renewals & Upselling: Support the Zonal KAM in renewing contracts and identifying upsell opportunities.

·         Market Feedback: Gather on-ground insights on competitor activities, customer pain points, and service gaps