Junior Technical Remote Support Engineer - Senior Process Associate - Dutch– Hybrid Bucharest!
Genpact
5 - 10 years
nan
Posted: 3/24/2025
Job Description
Responsibilities
Promoting customer satisfaction
Close cooperation with Level 2
Using predefined technical tools
Collaboration with all internal stakeholders such as quality, sales, etc.
Documenting and processing tickets in our CRM system
Compliance with internal KDGs and internal/external SLAs
Compliance with the specified processes and work instructions
Establish lean management thinking
Performance and processing of the given tasks
Improving knowledge in the individual products
Knowledge of all specified processes
Expand knowledge through continuous training to keep up to date on new changes or product launches
Take over special parts like Webshop, Knowledge center or customer portal
Recognize the priority of individual cases
Support quality through documentation and recording of cases
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).