Junior Tech - IT Support

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Job Title: Junior Tech – Airport IT Operations
Location: Cochin Airport
Job Type: Full-Time
Work Schedule: 24x7 Shift-Based Operations (One Senior Engineer per shift)

About the Role

We are seeking Onsite Engineers to join our airport IT operations team. These roles are critical to maintaining the health, reliability, and compliance of core airport systems that support passenger processing and baggage reconciliation.

If you’re passionate about hands-on IT support, preventive maintenance, and real-time incident resolution in a mission-critical environment, this is the role for you.

Key Responsibilities

• Provide corrective and preventive maintenance for key airport systems including:

  • CUPPS (Common Use Passenger Processing Systems)

  • BRS (Baggage Reconciliation Systems)

  • CUSS (Common Use Self Service)

• Monitor IT infrastructure components such as servers, network devices, LAN/WAN connectivity, and system performance dashboards.

• Handle incident management, including real-time fault detection, analysis, and resolution.

• Execute application updates, system configuration changes, and scheduled maintenance tasks to ensure optimal system health.

• Maintain accurate documentation for hardware and software, update logs, and conduct regular inspections using the core room checklist.

• Support and coordinate with Shift-in-Charge and Site Manager to meet CIAL’s service-level requirements.

• Senior Engineers will lead shifts and mentor other engineers to uphold operational excellence.

Required Qualifications

• Education:

  • Bachelor’s degree in Engineering, MCA, or MSc in Electronics/Computer Science
    – OR –

  • Diploma in Electronics or Computer Hardware with 2–5 years of hands-on experience in IT support for airport or airline systems

• Technical Skills:

  • Solid knowledge of:

    • CUPPS, BRS, and CUSS

    • Network administration and troubleshooting

    • Server and hardware maintenance

  • Familiarity with system health tools, network monitoring software, and hardware diagnostics

• Certifications (Preferred):

  • CCNA (Cisco Certified Network Associate)

  • ITIL Foundation

  • MCSA (Microsoft Certified Solutions Associate)

Desired Attributes

• Strong analytical and troubleshooting skills under pressure

• Team player with excellent communication and customer service mindset

• Ability to work independently in rotating shifts, including weekends and holidays

• Willingness to follow strict airport IT compliance and documentation protocols

Why Join Us?

• Work in a fast-paced, mission-critical airport environment where your technical skills keep operations moving.

• Be part of a collaborative, 24x7 support team serving one of the most vital infrastructure sectors.

• Gain hands-on experience with advanced airport technologies and contribute to continuous improvement.

Take your IT support career to new heights—apply now to join our airport operations team.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Group Term Life Insurance.

• Group Health Insurance.

• Group Personal Accident Insurance.

• Entitled for 18 days of vacation and 12 days of sick leave annually.

• Employee scholar program

• Work life balance

• Car lease program

• National Pension Scheme

• LTA

•  And more! 

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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