Junior Strategist

Junior Experience Strategist

About the Role We are looking for a customer-obsessed, curious professional with 12 years of experience to help us design interactions that are seamless, integrated, and reliable. In this role, you will act as a bridge between data, experiences, and design, supporting clients across categories and functions. You will synthesise principles from customer behaviour & data analytics to help drive effective solutions for client teams.

Key Responsibilities

• Customer Insights: Support insight initiatives by collecting and analysing feedback to identify critical opportunities and points of friction.
• Experience Mapping: Assist in creating Customer Journey Maps and Service Blueprints to map the effective solutions to barriers and tensions.
• Operational Support: Enable delivery teams on projects across rapidly evolving needs.
• Behavioural Design: Apply behavioural science to user journeys to help customers make better decisions naturally.

Prerequisites

• Experience: 12 years of work experience in customer insights, marketing, business operations, or a related field.
• Education: Bachelors degree in Marketing, Business Administration, Psychology, or Communications.
• Technical Literacy: Familiarity with CX platforms, media ecosystems, and an innate desire to stay abreast of, evolve, and implement AI-supported workflows.

Core Competencies

• Data Literacy: The ability to identify what data is needed to fuel decision-making and the skills to turn raw data into actionable information.
• Behavioural Science Application: Understanding of key behaviour management concepts.
• Strategic Thinking: Ability to connect individual daily activities to the clients broader goals and business success.

About You You are a team player with high EQ and low ego who demonstrates grit and endurance in a fast-paced environment. You are an empathetic communicator who can engage the "hearts and minds" of colleagues across different departments. You are self-directed, motivated, and have a strong bias for positive client outcomes.

About Havas India

Havas India gathers the expertise of 20 agencies and specialised divisions across 3 verticals:

1. Havas Media Network Havas Media, PivotRoots (integrated digital), Arena Media, Havas Media Tribes (out-of-home), Havas Market (e-commerce), Havas Play (sports, entertainment & content), Havas Programmatic Hub (programmatic trading desk), Havas Analytics (data & analytics), Socialyse (pure play social media), and Havas Play Gameplan (sports marketing)
2. Havas Creative Network Havas Worldwide India (creative), Havas People India (talent communications & employer branding), Havas CX India (customer experience), Think Design (UX/UI), Shobiz (experiential marketing), Shobiz Exhibits (exhibitions) Conran Design Group Mumbai (branding & design), PR Pundit Havas Red (PR), and Prose on Pixels (content-at-scale)
3. Havas Health & You Havas Life Sorento (health & wellness communications).

With its unique Village model, it is an integrated network present across 3 Villages in Mumbai, Gurgaon, and Bengaluru, and regional offices in Kolkata, New Delhi, Hyderabad, and Chennai, with over 2000+ professionals and associates.

As one of Indias fastest growing and agile networks, Havas India has bagged multiple new clients across verticals and won several prestigious awards over the last 2 years including the group being Great Place To Work Certified twice in a row (Nov 2022 - Nov 2023 & Dec 2023 Dec 2024), consistently being featured in the top 3 at R3 New Business League rankings, and winning at Campaign Asia-Pacific Agency of the Year awards, e4m Indian Marketing Awards 2023, ABBY One Show 2023, Campaign Women Leading Change awards, and more. Our CSR programs, DE&I initiatives, and active involvement in industry associations keep us invested as a network with a clear mission to make a meaningful difference for brands, businesses, and people.

For more information, visit https://in.havas.com/ and follow Havas India on social media.