Junior Project Manager

Workfall is a new-age Premium Talent-Tech Platform that connects skilled professionals with global opportunities. Our mission is to empower talent and transform the hiring experience for both companies and candidates through technology, innovation, and human touch.

We are looking for a Junior Support Manager with 2 years of experience in support operations. The role focuses on managing the support workflow, coordinating a team of support consultants, ensuring timely ticket resolution, maintaining customer satisfaction, implementing support processes, and handling customer escalations.

Location: Navi Mumbai

Employment Type: Full-time

Experience Required: 2+ Years

Responsibilities and Requirements:

• Assist in planning and organizing project tasks, timelines, and deliverables.
• Managing the customer support departments day-to-day functions.
• Responding to escalated support issues.
• Assessing support statistics and preparing detailed reports on the findings.
• Delivering performance evaluations and following the disciplinary process according to company policy.
• Managing Ticketing & Timesheet Portal.
• Managing AMC Contracts and Billing & Payments.
• Preparing & Checking Monthly MIS Reporting.
• Managing 3rd Party Vendors and Billing & Payments.
• Support senior project managers in day-to-day project operations.

Requirements:

• Candidate must have strong English Communication
• 2+Years of Experience in Manager Position. Internship or entry-level experience in

project coordination.

• Experience in Handling Ticket & Timesheet Management Software.
• Must have experience in Customer Interaction, Negotiation & Billing.
• Good Team Player and Excellent Inter-Personal Communication Skills .
• Good in Excel, Word & Power Point Presentation.
• Strong technical skills and ability to provide technical support and guidance to clients.
• Experience in managing a team of support consultants and ensuring customer

satisfaction.

• Familiarity with project management tools (e.g., Jira, Asana, Trello, MS Project).
• Basic knowledge of Agile, Scrum, or Waterfall methodologies.
• Project Management certification or coursework (e.g., CAPM).

Must Have:

• Bachelors degree in Business, Management, Engineering, IT, or a related field (or equivalent experience).
• Basic understanding of project management principles.
• Strong organizational and time-management skills.
• Good written and verbal communication skills.
• Ability to multitask and work on multiple projects simultaneously.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); familiarity with project tools is a plus.
• Strong attention to detail and problem-solving skills.