Description and Job Purpose
The post-holder will serve as supporting administration of our client conferences ensuring a seamless execution of pre- and post-conference activities resulting in an elevated client experience by being responsible for:
Collecting changes/deletions/additions throughout the client nomination rolling process
Checking marketing eligibility for invitees through the use of the Marketing Eligibility Analyzer (MEA) tool and advising PPMDs if their client is ineligible along with providing information on next steps
Updating the records post conference to include final confirmed attendees
Checking & maintenance of conference email inboxes and responding to questions/issues as required
Processing CPE, providing all the pertinent information and sending certificates once confirmed
Collecting pictures and bios of all our speakers (leveraging database/DPN)
Sending calendar invitations to speakers regarding rehearsals and session times
Creation of forms for chargebacks post conference, following up on any missing WBS codes
Compiling attendee information and evaluation results into a comprehensive post-conference package
Assisting with miscellaneous tasks related to client conferences
Additionally, the post-holder will also focus on tasks to support the coordination of global learning courses under the close supervision of the Senior Analyst Delivery Specialist.
Set up, reporting, and maintenance of participant registration system
Assist with editing the Global Tax & Legal calendar with course dates for Global Tax & Legal Learning networks
Branding and formatting learning materials
Access control and loading of various documents onto Teams/SharePoint
Act as Zoom producer for virtual learning sessions
Set up, reporting and maintenance of evaluation system
- 2 -
Maintenance of participant numbers on master schedule, completing course recharges and airfare equalization billing
Uploading participant information onto the Deloitte Learning Platform (LMS)
Manage Global Tax & Legal Learning central mailbox on daily basis.
Supporting the provision of data and management information on a timely basis
Amend distribution lists for Global Tax & Legal Learning networks
Skills and Personal Attributes Required
Excellent oral and written communication skills
Strong client service delivery mindset and skills
Ability to build rapport with internal clients and external suppliers at all levels
Mature approach, including initiative and common sense
Professional in manner with a commercial approach to decision taking
Willing to work overtime and away from their office base as needs dictate
Able to cope with a pressured and varied workload
Able to multitask effectively with strong time/project management skills
Ability to work to deadlines
Strong team player
Commitment to the role and self-development
Excellent knowledge/grasp of English grammar and spelling
Excellent IT skillsPowerPoint, Excel, Word, Teams, SharePoint etc. Expertise in Excel would be particularly advantageous
Knowledge & understanding of learning management & evaluation technologies
Specific Duties and Responsibilities
Course Coordination
Registration
o Using registration tools to build, monitor, confirm registrations, Deloitte Learning Platform uploads
Materials and course resources
o Chase, collate, and rebrand materials and course resources
Pre-Work
o Deal with pre and post work requests
Finance and budgets
o Invoicing, recharges, travel equalization, budget reconciliation
Evaluation
o Evaluation forms, summarizing data, facilitator feedback
Annual Tasks
Assisting with annual tasks relating to the global calendar of programs:
Building registration forms
Updating data sources (e.g., catalog, internet sites etc.)
Directory management
- 3 -
Other Responsibilities
Teams/SharePoint site
Deloitte Resources (web)
o Liaising with Knowledge Management team to keep DR updated
Updating distribution lists
Reporting
o Analyzing data as required for reporting purposes
Team Meetings
o Sending out calendar invites to all team meetings
Development of personal learning and developmental competencies
Attend technical or non-technical training, in-house and external, as appropriate, to maintain and develop key skills.
Attend seminars on Learning delivery methods as appropriate and read training literature to maintain and develop within the role and feedback key/useful learning points to rest of the People & Purpose team
Location
US India-Hyderabad
Experience
Any degree with 1-2 years of experience in a corporate environment
Experience in a learning function is a distinct advantage
Experience of a professional services environment is an added advantage
Recruiting tips
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our purpose
Professional development