Junior Experience Strategist

Junior Experience Strategist

About the Role We are looking for a customer-obsessed, curious professional with 12 years of experience to help us design interactions that are seamless, integrated, and reliable. In this role, you will act as a bridge between data, experiences and design, supporting clients across categories and functions. You will synthesize principles from customer behaviour & data analytics to help drive effective solutions for client teams.

Key Responsibilities

• Customer Insights: Support insight initiatives by collecting and analyzing feedback to identify critical opportunities, points of friction.
• Experience Mapping: Assist in creating Customer Journey Maps and Service Blueprints to map the effective solutions to barriers and tensions.
• Operational Support: Enable delivery teams on projects across rapidly evolving needs.
• Behavioral Design: Apply behavioural science to user journeys to help customers make better decisions naturally.

Prerequisites

• Experience: 12 years of work experience in customer insights, marketing, business operations, or a related field.
• Education: Bachelors degree in Marketing, Business Administration, Psychology, or Communications.
• Technical Literacy: Familiarity with CX platforms, media ecosystems and an innate desire to stay abreast of , evolving and implementing AI-supported workflows.

Core Competencies

• Data Literacy: The ability to identify what data is needed to fuel decision-making and the skills to turn raw data into actionable information.
• Behavioral Science Application: Understanding of key behaviour management concepts.
• Strategic Thinking: Ability to connect individual daily activities to the clients broader goals and business success.

About You You are a team player with high EQ and low ego who demonstrates grit and endurance in a fast-paced environment. You are an empathetic communicator who can engage the "hearts and minds" of colleagues across different departments. You are self-directed, motivated, and have a strong bias for positive client outcomes.

Why Join Us We are recognized as a Great Place to Work and are deeply committed to inclusivity and diversity. We value difference and welcome applicants from all backgrounds to our supportive workplace. We offer comprehensive opportunities for professional upskilling and mentorship.