Junior Customer Service Representative

TCS

1 - 8 years

Mumbai

Posted: 1/21/2025

Job Description

TCS Mumbai Hiring for Foreign Language (Danish, Norwegian and Swedish)

Job Summary:

Role : Junior Customer Service Representative (JCSR)

Experience: 1 to 8 years

Job Location: Mumbai

Eligibility:

- Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)

- All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office.

Additional Details:

- Shift Time: 24x7

- Associate should be flexible with split week offs

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Junior Customer Service Representative (JCSR) - Foreign Language (Danish, Norwegian and Swedish)

Skills:

Intermediate level proficiency in Danish, Norwegian or Swedish.

Requirement:

- Eager to learn product, process knowledge and improve language skills, making the effort, flexible and open for new tasks.

- Completes tasks independently, in good quality and within the given timeframe, complying with deadlines.

- Responding to customer requests and contacting customers by e-mail and/or phone based on language skills about card and customer account maintenance, - advising about company campaigns, answering general company and its products-related questions, taking complaints and cash claims, issue registration and resolution in SNOW.

- Ability to improve language skills by 1 level based on Common European Framework Reference (CEFR) in 6 to 12 month.

- Intermediate level of required language skills, written and spoken (B1-B2).

- Ability to learn quickly, task and system understanding.

- Ability to switch between different tasks rapidly.

- Computer literate.

- Education - Secondary school graduate or higher education student/graduate, intermediate level of a specific set of languages.

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Advisor

Job Id

341604

Desired Skills

Customer Service

Desired Candidate Profile

Qualifications : BACHELOR OF ARTS

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

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