Description:

Timing : 6.00 am to 3.00 pm (morning shift) (Every 3 month it will rotate)

09.00 am to 06.00 pm (General shift)

12.00pm to 9.00 pm(evening shift)

9.00 pm to 6.00 am (Night Shift)

About the Role

We are looking for enthusiastic freshers who are eager to build their career in Client Support. This role is ideal for

candidates who enjoy problem-solving, interacting with clients, and learning technical troubleshooting in a real-

world environment.

Key Responsibilities

Provide first-level (L1) client support by understanding reported issues and assisting in basic

troubleshooting

Follow defined support processes, SLAs, and escalation procedures accurately

Log, track, and update client issues with clear and structured documentation

Coordinate with internal technical and product teams to ensure timely issue resolution

Perform basic data validation and functional checks under guidance

Maintain accurate support records, reports, and knowledge base documentation

Continuously learn product functionality, support workflows, and troubleshooting techniques

Required Skills & Knowledge

Basic analytical and logical thinking with problem-solving aptitude

Strong willingness to learn support tools, systems, and troubleshooting practices

Ability to follow defined processes, SOPs, and escalation protocols

Good verbal and written communication skills (English mandatory)

Basic understanding of databases (simple queries, data validation concepts)

Fundamental knowledge of operating systems (Windows basics)

Awareness of software applications and basic SDLC concepts

Ability to work independently with guidance and collaboratively within a team

Good documentation, reporting, and attention to detail

Positive attitude, curiosity, ownership mindset, and eagerness to grow

Junior Client Support