Junior Associate - Customer Experience Management

Key roles & Responsibilities:

•     Review     of the     customer complaints     and provide     resolution to     the customer     for their     issues.

      

•     Close     Co-ordination with     internal and     external stakeholders     like Claims,     Operations, Underwriting,     Sales and     Customers for     priority processing     of complaints     and escalations.

      

•     Conducting     Root Cause     Analysis of     the factors     leading to     customer     complaint/escalations to     identify and     recommend process     gaps for     reduction in     customer dissonance.

      

•     Interaction     with the     customers through     email and     on calls     for their     queries and     disputes.

Key Requirements: 

•     Graduate/     MBA (preferably     specialization in     Insurance)/ III     qualifications   

•     Good     Communication skills    

•     4     to 7     Years of     experience in     managing Customer     escalations and     Grievances.