Jr. Fresh Service - Admin
GS Lab & GAVS
2 - 3 years
Chennai
Posted: 14/07/2025
Job Description
Job Description:
We are seeking a Freshservice Administrator to manage and optimize our IT service
management (ITSM) platform. The ideal candidate will configure workflows, automate
processes, integrate third-party tools, and ensure efficient ticket management.
Key Responsibilities:
- Administer, configure, and maintain the Freshservice ITSM platform.
- Create and customize workflows, automation rules, SLA policies, and ticket
- routing.
- Manage user roles, permissions, and access controls.
- Develop and maintain service catalogs, knowledge base articles, and asset management.
- Integrate Freshservice with third-party tools (e.g., Microsoft 365, Slack, Jira, etc.).
- Monitor system performance, troubleshoot issues, and provide user training.
- Generate and analyze reports for service performance and process improvements.
- Ensure compliance with ITIL best practices and organizational policies.
- Bachelors degree in IT, Computer Science, or a related field (preferred).
- 1-3+ years of experience administering Freshservice or similar ITSM platforms.
- Strong understanding of ITIL principles and ITSM best practices.
- Experience with automation, workflow design, and API integrations.
- Proficiency in Freshservice Admin Console, reporting tools, and asset management.
- Strong analytical, troubleshooting, and communication skills.
- Preferred Qualifications:
- Freshservice certification or prior experience in a similar role.
- Knowledge of scripting (JavaScript, Python, or PowerShell) for automation.
- Experience integrating Freshservice with third-party applications.
About Company
GS Lab and GAVS have merged to offer end-to-end digital transformation and IT services. Their combined expertise spans AI/ML, cloud modernization, infrastructure management, and cybersecurity. They serve clients in healthcare, BFSI, and enterprise IT.
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