Jr Integration Ops Analyst

What you will do:

• Act as a Technical Subject Matter Expert (SME) to manage and support integrations across multiple Enterprise Integration cloud platforms such as Mulesoft, Axway, or IBM Integration Bus.

• Handle incident management and service requests, monitor operational metrics, and respond to alerts.

• Troubleshoot and resolve issues across all environments effectively.

• Implement bug fixes and drive continuous improvements to reduce incidents.

• Establish monitoring and alert mechanisms to ensure system reliability.

• Assist in the monthly patching of integration platforms.

• Collaborate with project teams and business stakeholders to provide support and integrate solutions.

• Design and implement integration solutions by adhering to best practices for various applications and systems.

• Enforce defined policies and checklists for successful project transitions.

• Ensure the technical quality and compliance of integration solutions.

• Support the Integration Architecture team in planning upgrades and migrations in accordance with the technology roadmap.

• Maintain a cadence with the Integration Architecture team to discuss assigned tasks and seek guidance as needed.

• Manage support KPIs and keep the interface repository updated.

• Provide technical assistance to offshore teams and external partners.

• Support new platform use cases and facilitate their onboarding.

• Collaborate effectively with partner and product vendor teams.

• Create and maintain documentation as required.

• Be flexible regarding on-call and weekend support as needed.

What we look for:

• Bachelor's degree in IT or a similar technology-related field.

• 1-3 years of development and/or support experience in integration platforms.

• Familiarity with Mulesoft, CI/CD deployment tools, preferably Azure DevOps.

• Experience with Managed File Transfer (MFT) products and configurations, preferably Axway ST.

• Basic SQL skills and understanding of SSL Certificate management.

• Experience in implementing DevOps, CI/CD configurations, and automation.

• Understanding of integration, API architecture, and cloud platforms.

• Strong troubleshooting skills and ability to collaborate with multiple project teams.

• Willingness to learn quickly and participate in cross-training opportunities.

• Ability to work effectively in a team environment.

• Relevant integration certifications such as Mulesoft or similar are a plus.