Jr. Executive/ Executive - Customer Support

Job Title: Executive / Jr. Executive Customer Support

Location: Ahmedabad, India

Employment Type: Full-time

Experience: 13 years

About Us On2Cook

At On2Cook, we are redefining the future of cooking. Our patented device combines Induction and Microwave technologies, enabling food to be prepared 70% faster, with 50% less energy consumption, and maximum nutrient retention.

Recognized globally and featured on Shark Tank India, On2Cook is an award-winning leader in kitchen technology (CES Innovation Award, iF Design Award, German Innovation Award). If you enjoy solving problems, helping people, and being part of an innovative brand this role is for you.

About the Role

At On2Cook India Pvt. Ltd., customer support isnt a backend function its the heart of our brand.

Were looking for a Customer Support Executive who enjoys helping customers, handling service requests, and ensuring issues are resolved smoothly and professionally. Youll be the first point of contact for our customers and play a key role in building trust and long-term relationships.

If youre patient, organized, and genuinely enjoy solving customer problems youll fit right in.

What Youll Be Doing

Customer Support & Service Coordination

• Handle customer queries, complaints, breakdowns, and warranty-related requests via calls, emails, and CRM tools.
• Register service tickets and coordinate with internal teams to ensure timely resolution.
• Follow up with customers until issues are fully resolved and documented.

After-Sales & Logistics Support

• Coordinate with warehouses, service partners, and courier teams for replacements, spare parts, and service visits.
• Ensure customers are informed about timelines and next steps clearly and politely.

Customer Experience

• Communicate with empathy and professionalism, even in challenging situations.
• Ensure customers feel heard, supported, and valued throughout their journey.
• Maintain accurate records of customer interactions and resolutions.

Reporting & Support

• Assist in tracking basic service metrics like turnaround time (TAT), resolution status, and customer feedback.
• Escalate recurring issues or critical cases to seniors or managers.

Who You Are

• 13 years of experience in customer support, preferably in appliances, electronics, hardware, or service-based industries.
• Good verbal and written communication skills.
• Calm, patient, and solution-oriented when handling customer issues.
• Comfortable working with CRM systems, Excel, and basic reporting tools.
• Willing to learn, adapt, and grow in a fast-paced environment.
• Strong coordination and follow-up skills.