Jr Customer Service Executive - Provisioning & Configuration

1Role / Designation: Junior Customer service executive

2 Grade Level: B1-1

3 Location: India, Pune

4 Shift Timings: UK shift

5 Educational Qualification: B.E., or Any equivalent degree with Experience

6Specific Technical knowledge / certifications: Basics of Telecom, networks

7Work Experience: 0-1 year

8Must have skills: Excellent written and verbal Communication skill

9 Key responsibilities

Candidate should have 0 to 1 year of experience in Telecom/ISP domain

Basic understanding of telecom standards & protocols

Knowledge on Microsoft Office applications

Coordination skills and taking the right approach logically

Responsible for Delivery of services for international customers

OLO - Delivery Management

Supplier co-ordination for service delivery

Ensures that all installation functions are performed in a timely fashion to meet agreed SLA's.

Perform escalation management, wherever necessary and in case project is in jeopardy.

Customer communications and KCIs (Keep Customer Informed)

Ensure customer-end service readiness

End to end order management for smooth delivery

Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix

Strong Verbal and written communications skills

10 Other requirements:

A good team player & good Customer experience /satisfaction.

Ownership & responsiveness towards the assigned work

Collaboration with team and other stakeholders