🔔 FCM Loaded

Jr. Customer Service Executive - Network Operations & Support

Tata Communications

1 - 3 years

Hyderabad

Posted: 27/08/2025

Job Description

Job Description

Job Title: NLD Team Leader - Field Operations, India

Broad Outline of the Role:

  • TCTS NLD O&M: Operation & maintenance of fibre network including OSP, ISP, and infrastructure-related activities.
  • OSP: Managing the fibre network, including backbone & last miles. Achieving SLA/KPI targets, managing off-role & vendor teams, and operating knowledge of fibre tools like OTDR and power meter.
  • ISP: Knowledge in transmission equipment such as SDH & DWDM technology, equipment hygiene practices, and spare inventory maintenance.
  • INFRA: Knowledge in SMPS, battery bank, and maintenance.
  • Process: Follow standard health and safety processes and practices, and company compliances.


Purpose - Broad Objective of the Role:

  • B.Tech. graduate, preferably in Telecom, Electronics, or Electrical.
  • Experience: 1-3 years.


Size and Scope of Role - No. of Direct Reports:

  • Team Leader: Manage the telecom network.


Minimum Qualification & Experience:

  • Technical degree in EC/EE/Telecom with 1-3 years of telecom background, preferably in transmission & access operations.
  • Good understanding of OFC/SDH/DWDM.
  • Hands-on experience with OFC transmission equipment like ECI, Tejas, Huawei, CIENA, etc.
  • Good knowledge in power/infra-related areas.


Other Knowledge/Skills:

  • Demonstrated problem-solving skills.
  • Prior experience providing technical support in fast-paced, high-availability, 24x7 environments.
  • Knowledge of network and operating systems.


Key Responsibilities:

  • Monitor & analyze OSP/ISP/INFRA network faults raised from TCL NOC.
  • Preventive actions for fiber cut reduction & corrective actions for OFC restoration within SLA.
  • Preventive actions in ISP like POP hygiene, spare card management, and in INFRA like AMC of SMPS, BB & DG.
  • Align and manage teams and resources to meet the KPI targets of customers.
  • Handle OFC tools and machinery like splicing machines, OTDR, laser sources, and power meters.
  • Coordinate with other operators, government, and private authorities.


Technical Competencies:

  • Strong technical knowledge in telecom network operations, specifically optical fiber, SDH, and DWDM technologies.


About Company

Tata Communications is a global digital ecosystem enabler providing networking, cloud, cybersecurity, IoT, and communication services to enterprises and service providers across 190+ countries.

Services you might be interested in

File Your ITR Now

Don’t wait for the deadline to stress you out!

Smart, fast, and reliable ITR filing for 2024-25. Submit your details today.