Jr Customer Service Executive - Customer Service Operations

Job Description:

Customer Service Executive

Position Summary(Key Objectives/Purpose of the Job)*

NTAC SME

Major Responsibilities*

Providing L2 and L3 Support and ensure NW and system uptimes

Interlocks and coordination with cross functional teams for issue resolution.

Handling the escalated customer and SD related issues and providing L2 and L3 support.

Network Major event handling and tracking with regular update on resolution

Network level restoration

Extending support for IOR execution and new augmentation

Presenting the network/system performance to the management

Vendor Management and vendor performance evaluation

EMS/NMS Server upgrade,performance monitoring & user management.

Qualification - Necessary requirement

"Degree in ECE/EE or BCA/MCA or equivalent from any recognized institution/university

Certification in any specialization will be added advantage"

Experience - Necessary requirement

1 to 2 years of experience in the transmission.

Skill Requirements(Top 5) - Include Skills requirement in Domain, Leadership and Behavioural

Very good knowledge in SDH/DWDM/OTN technologies

Familiar in troubleshooting OSP/ISP/Infra issues

Hands on SDH/DWDM/OTN equipment's like Alcatel/NEC/Huawei/ECI/Tejas, Adva /Cisco/Ciena EMS/NMS

Good concepts in NW design, DCN and Sync deployment

Can handle team size of 5-8 and proactive in approach

Good