Jr Customer Service Executive - Customer Service Operations

Job Description

Operational role that works under direct supervision, responsible for day-to-day customer service operations

Responsibilities

Maintain daily activities and routines.
Ensure SLA are achieved & work proactively to maintain the same.

• Should be familiar withTX DWDM Optical Communication
• 3- 10years of telecom experience in Supporting Core DWDM & IP equipment
• Experience in DWDM devices handover and Testing.
• Sound understanding of DWDM products, preferred experience on Ciena
• Sound understanding of Telecom technology & Services
• Able to Handle & drive teams of engineers in METRO Cities environment & DATA centres
• Experience in Managed services operations (Telecomm operation)
• Basic Knowledge of Fibre operations

Materials Management

• Execution of commands as per the NOC & remote guidance
• Basic remote troubleshooting or onsite technical activities such as, hardware replacement, coordination with NOC, Vendors & Service providers
• Show technical competency during Technical Escalation Management
• 2-5 years of work experience with System Integration & Managed Services, Quality Audit and AT
• Having knowledge in areas of

DWDM, FIBRE .

OLT, ONT

Routers, catalyst Switches

• Preventive Maintenance of Site for active elements

Transport of Spares when replacement is required

• Good Communication skills is must.

• A good team player, Customer friendly

Willing to work for extended hours in case of critical event