Jira ITSM

About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from whats now to whats next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Title: Jira ITSM

Location: pan india (Hybrid)

Experience: 4+ yrs

Job Type : Contract to hire.

Notice Period:- Immediate joiners.

Required Skills & Qualifications

• 48+ years of experience in ITSM implementation, platform migrations, or service management consulting.
• Strong hands-on experience with Jira Service Management (admin configuration, workflows, schemes, SLAs, automation).
• Proficiency with REST APIs, JSON, Webhooks, scripting (Python/PowerShell/JavaScript), and integration middleware.
• Experience in data migration (ETL tools, SQL, CSV/XML/JSON transformations).
• Familiarity with ITIL practices across Incident, Problem, Change, Request Fulfillment, CMDB, and Service Catalog.
• Ability to collaborate with cross-functional teams and manage migration projects endtoend.

Responsibilities:

• Lead endtoend migration of legacy ITSM systems (e.g., ServiceNow, ManageEngine, BMC Remedy, Cherwell, Freshservice) to Jira Service Management.
• Conduct migration assessments including data mapping, schema alignment, workflow portability, and feature parity evaluation.
• Define and execute migration strategies covering data extraction, transformation, validation, and loading (ETL).
• Recreate or enhance ITSM processes within Jira including Incident, Problem, Change, Request Fulfillment, CMDB/Asset, and SLA modules.
• Ensure minimal downtime and zero data loss during migration activities.
• Ensure functional equivalence or better performance for all integrations postmigration.
• Conduct regression testing for interfaces involving:
• Email and notification channels
• Monitoring systems
• Identity & Access Management (IAM) systems
• Asset/CMDB tools