Jewellery Consultant

Jewellery Consultant -Job Description

Eligibility Criteria Education, Certificate(Relevant education, achievement & certification)

1. Any bachelor degree is mandatory

Knowledge (knowledge gained inthe past relevant to this requirement)

1. Knowledge in front-end retail operations

2. Selling & customer service

3. Basic knowledge of Jewelry – Gold, Diamond, Platinum and Silver will be an added advantage

Skills (Specific job skills required forthis job)

1. Communication - Excellent verbal communication in English(Mandatory) & regional language.

2. Basic computer operating knowledge

3. E-mail communication

Experience (Specific type or amount of experience)

1. 1 - 3 years of relevant experience in front-end retail operations. Preferably with an established Retail Brand

2. Freshers with high level of communication skills and attitude to serve customers

Suitability Criteria

Competencies

1. People Orientation – Approachable, Team Player

2. Strong Interpersonal Skills

3. Result Orientation – Taking Ownership, Problem Solving

4. Process Orientation – Organized, Analytical

5. Empathy – Active Listening, Care, Service Mindset

6. Flexibility – Agility, Open to Learning

Profile @CaratLane

Your KRA/KPI

1. Attend and assist the customers at store and provide adequate product knowledge

2. Influencing and selling jewellery

3. Maintain high VM standard at store

4. Addressing all customer queries

5. Following up with the customers

6. Ensure that the store is clean, safe and presentable for customers

7. Completing payment transactions; preparing merchandise for delivery.

8. Retaining the existing or new customers

9. Maintain and monitor store inventory

10. Coordinating with inter departmental personnel