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Jewellery Consultant

Caratlane

0 - 0 years

Chennai

Posted: 18/06/2025

Job Description

Eligibility Criteria

Education, Certificate (Relevant education, achievement & certification)

  1. Any bachelor's degree is mandatory

  2. MS Office certification/part of curriculum (Optional)

Knowledge (knowledge gained in the past for this requirement)

  1. Knowledge of Voice & Non-voice

  2. Online sales / offline sales / customer service

  3. Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silver

Skills

(Specific job skills required for this job)

  1. Communication - Mandatory - Good spoken skills in English & Hindi (Optional) and any other regional language in addition to this

  2. Technology skills - Surfing - Google, Whatsapp, FB , etc.

  3. Computer operating knowledge

  4. Good English writing skill - Mandatory for E-mail and Chat team

Experience (Specific type or amount of experience)

  1. 1 - 3 years of relevant experience in voice / non-voice & jewelry industry is preferred

  2. Freshers with good communication skills and attitude

  3. Customer service background (Eg. banking / e-commerce / service industry)


Suitability Criteria

Success Behaviors (Traits like interpersonal skills etc.)

  1. Interpersonal Skills

  2. Influencing

  3. Analytical

  4. Pressure Tolerance

  5. Enthusiastic

  6. Team Player

  7. People-oriented

  8. Team Player

  9. Warmth / Empathy

  10. Organized

  11. Interpersonal Skills

Willingness (Preference / Values

/ other requirements)

  1. Job location - Chennai

  2. Ready to work in rotational shift in a night shift.

  3. Ready to work in rotational week-offs (6 days a month)

  4. Extended working hours during festive and seasonal times

  5. Shift timing - 9 hours with strict adherence


Profile @CaratLane

Your KRA/KPI

  1. Communicate with the customer on all mediums (Chats / Calls / Emails / Social) convert sales and resolve and address any queries related to pre and post-sales.

  2. Addressing all customer

    About Company

    Caratlane is an online jewelry brand offering a wide range of gold, diamond, and gemstone jewelry. With a focus on modern designs and an easy shopping experience, Caratlane provides personalized jewelry services such as virtual try-ons and home deliveries.

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