Java Backend Developer

Preferred Qualifications & Experience

We're looking for individuals with good problem solving and communication skills, extensive software development experience, demonstrating strong proficiency in JAVA, J2EE, Python, Node JS, Kubernetes, and Web Services (SOAP, REST). Ideal candidates will have proven expertise in strong understanding of HLD and LLD practices, developing complex applications using backend and front-end technologies. Knowledge of Kubernetes, DevOps CI/CD Pipelines are important, Knowledge of contact center domain (CCaaS) covering Inbound and Outbound feature is added advantage 

Development Tools & Methodologies: Candidates should possess hands-on experience with Java IDEs like JDeveloper, Eclipse, NetBeans, or IntelliJ IDEA, Web Application security, Authentication methodologies, and SSO technologies alongside proficiency in Contact Center like Zoom/Genesys API’s. They must have demonstrable experience with test-driven development, automated test frameworks, mocking/stubbing, and JUnit, coupled with a strong understanding of implementing Java best practices for scalability and performance in high-volume environments. Experience with Agile development methodologies is also essential.

Platform & Cloud Proficiency: A strong knowledge of either the Zoom or Genesys Contact Center Platform (including its Framework, Voice, Digital, and Outbound components) is a significant advantage. Familiarity with Cloud platforms (e.g., OCI, AWS, Azure) and cloud-native development concepts is highly preferred.

Job Requirements

As part of a software project implementation team, you will provide technical expertise in identifying, evaluating, and developing systems and procedures that are cost-effective and meet user needs within the contact center domain. This includes configuring system settings and options; planning and executing unit, integration, and acceptance testing; and creating specifications for systems to meet business requirements. You will design the intricate details of automated systems and may provide consultation to users in automated systems. This role may also involve leading cross-functional linked teams to address complex business or systems issues.

You will provide leadership and expertise in evaluating and developing complex business problems, frequently operating at the leading edge of technology. Recommending and justifying major changes to existing automated systems will be a key aspect of your contribution.

Qualifications: BS or MS degree or equivalent experience relevant to the functional area. Eight or more years of related experience recommended.