Java Application Support Engineer (Australia shifts)

Java Application Support Engineer (Australia shifts)

Location: Bangalore / Pune

Mode: Hybrid

Shift: Australian shifts - IST (5:30am to 2:30pm)

Job Summary:

We are looking for a Support Engineer with 3-5 years of experience supporting Java and Java Script based web applications in production environments. The ideal candidate has strong problem-solving skills, hands-on experience troubleshooting front-end and backend issues, and the ability to work closely with engineering teams to ensure application stability, performance, and reliability.

Key Responsibilities:

• Provide L2L3 support for Java and JavaScript based web applications in production and pre-production environments
• Troubleshoot, analyze, and resolve application issues related to Java backend services and JavaScript front-end components
• Monitor application health, logs, and alerts to proactively identify and resolve issues
• Work closely with development teams to diagnose defects, perform root cause analysis, and implement fixes or workarounds
• Support API integrations, service failures, and data-related issues Perform production deployments, hotfixes, and configuration changes as required Create and maintain support documentation, runbooks, and incident reports
• Participate in on-call rotations and handle incident escalations within SLA timelines
• Assist in improving system stability, performance, and operational processes Required

Skills Qualifications:

• 3-5 years of experience in application support or production support roles
• Strong hands-on experience with Java and JavaScript based applications
• Working knowledge of Java frameworks e.g., Spring, Spring Boot and JavaScript frameworks React, Angular, or Vue.js from a support perspective
• Strong understanding of RESTful APIs, HTTP protocols, and asynchronous processing
• Experience analysing logs, stack traces, and error reports to identify root causes
• Familiarity with Linux Unix environments and basic command-line operations
• Experience with Git and issue-tracking tools Jira or similar Strong troubleshooting, analytical, and communication skills
• Preferred Nice to Have Experience with production monitoring and logging tools Splunk, ELK, Datadog, New Relic, etc.
• Exposure to CICD pipelines and release management processes
• Experience supporting microservices-based Java applications
• Familiarity with database troubleshooting SQL basics, query analysis
• Experience working in Agile Scrum environments.
• Understanding of ITIL processes incident, problem, change management

What We Offer Opportunity to support enterprise-scale Java and JavaScript applications Stable, process-driven, and collaborative work environment Strong learning opportunities in production systems and application architecture Competitive compensation and comprehensive benefits