IVR Testing (Genesys Cloud / Genesys Engage)

Job Summary

Experienced QA professional with 6 years of expertise in testing Genesys-integrated call center applications, ensuring seamless end-to-end functionality across IVR, CTI, CRM, and third-party integrations. Proven ability to lead QA efforts, coordinate with offshore teams, and continuously self-learn emerging technologies and tools to improve quality and efficiency.

Please start sharing profiles for below JD and lineup couple of profiles by today itself for tomorrow schedules.

Location Only from Hyderabad ( 3 days office) / 2 to 10 PM IST shift (one way cab available)

NP 0- 15 Days

Highlighted are mandatory

Required Skills & Experience

• 6 years of experience in QA and testing, with strong focus on Genesys call center solutions
• Hands-on experience with Genesys Cloud / Genesys Engage (or similar platforms)
• Strong understanding of:
• Call center workflows and telephony concepts
• IVR, CTI, call routing, and agent desktop functionality
• Experience in integration testing with CRM systems and third-party applications
• Proven experience coordinating with offshore teams
• Strong analytical, troubleshooting, and communication skills
• Experience working in Agile/Scrum environments