Ivanti Developer

Job Summary:

We are looking for a skilled Ivanti Developer & Administrator with strong experience in ITSM modules to support, enhance, and optimize our service management environment. The ideal candidate should have hands-on expertise in configuration, customization, workflow development, and integration within the Ivanti platform.

Key Responsibilities:

• Configure, customize, and administer Ivanti ITSM modules (Incident, Change, Problem, Service Request, Knowledge, etc.)
• Develop and optimize workflows, business rules, forms, dashboards, and reports .
• Manage platform upgrades, patches, and troubleshoot Ivanti-related issues.
• Implement automation using Ivanti Automation / Scripting where applicable.
• Integrate Ivanti with third-party systems using APIs, connectors, or middleware.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Perform system maintenance, user management, roles, permissions, and platform security.
• Ensure platform best practices and maintain proper documentation.

Required Skills & Experience:

• 2+ years of hands-on experience in Ivanti ITSM development and administration .
• Strong knowledge of Ivanti Service Manager , Ivanti Neurons (preferred).
• Proficiency in Configurations, Workflows, Form Design, and Business Rules .
• Experience with API integrations, SQL, and scripting .
• Understanding of ITIL processes (Certification is a plus).
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and collaborate with cross-functional teams.

Good to Have:

• Experience with Ivanti Neurons for ITSM / ITAM .
• ITIL Foundation Certification.
• Experience in automation or orchestration tools.