ITSM Developer -4+Years, Budget Upto 14LPA

ob Title: ITSM Implementation Consultant Mumbai

Job Purpose: Support and implementation of Service Management tools

Qualification: Computer Engineering Graduate

Certifications: ITSM-related certifications (e.g., ITIL, ISO20000, COBIT)

Experience: Minimum 5 years

Reporting To: Service Delivery Manager

Responsibilities:

• Understand business objectives and requirements for Service Management (SM) and IT Asset Management
• Assess existing support structures, capabilities, processes, and tools
• Lead workshops with key stakeholders to document current-state processes and define future-state requirements
• Create functional specifications based on business needs
• Ensure SM policies and processes are well documented and shared
• Implement Service Management tools at customer locations
• Provide post-implementation support
• Work with REST APIs, integrations, and automation tools
• Coordinate with stakeholders using strong analytical and communication skills

Technical Skills / Competencies

Mandatory:

• Strong experience in IT Service Management
• Experience designing IT service frameworks and defining service management strategies
• Ability to document IT policies and processes
• Implementation experience with enterprise ITSM platforms
• Hands-on experience with Ivanti Service Manager
• Familiarity with REST APIs, integrations, and automation tools
• Experience with tools such as Ivanti, IMS Saphire, Symphony Summit, Freshdesk, ServiceNow, BMC Remedy, LANDesk (Ivanti preferred)

Optional:

• Development experience
• Experience with database tools and reporting

Soft Skills

Mandatory:

• Positive attitude and commitment to high-quality delivery
• Ability to handle complex situations with clarity and focus
• Strong communication skills across all management levels
• Ability to challenge and improve established practices

5 DAYS WORK FROM OFFICE