Job Portal Logo
LoginSign Up

ITSM Cross Functional

TCS

6 - 10 years

Hyderabad

Posted: 02/05/2025

Job Description

Job Description
1 Role Service Management Lead
2 Required Technical Skill Set Major Incident/Change/Problem/Knowledge Management / ServiceNow Request Management Module
3 Location of Requirement Hyderabad, India


Desired Competencies (Technical/Behavioral Competency)

• Good Knowledge in driving Major incidents in the environment.
• Should have knowledge in Change Management, driving CAB calls (Emergency, Major, Standard and Minor changes)
• Good exposure on Problem Management, proactive analysis, permanent fixes with proper root cause analysis.
• Should have good knowledge in Service Request Management
• Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs.
• Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.
• Oversee the creation, categorization, and curation of knowledge articles, ensuring accuracy, relevance, and compliance with organizational standards.
• Establish and enforce content lifecycle processes, including review, approval, and archival mechanisms.
• Partner with IT teams, subject matter experts (SMEs), and other stakeholders to identify knowledge needs and gaps.
• Provide guidance to contributors on knowledge creation best practices and ServiceNow functionality.

Location
Hyderabad
Job Function
IT INFRASTRUCTURE SERVICES
Role
System Administrator
Job Id
358767
Desired Skills
ITSM | CMDB
Desired Candidate Profile
Qualifications : BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS MANAGEMENT, BACHELOR OF BUSINESS STUDIES, BACHELOR OF COMMERCE, BACHELOR OF COMPUTER APPLICATION

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

Services you might be interested in

One-Shot Campaign

Reach out to ideal employees in one shot!

The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).

getmereferred logo Know more