ITSM Consultant
Capgemini
5 - 10 years
Pune
Posted: 2/5/2025
Job Description
Job Description
A Delivery Executive is responsible for a single engagement andor domain within an account and acts as Delivery Executive for businesscritical engagements. The Delivery Executives responsibilities include stakeholders management communication with the client, developing strong relationship with key client IT stakeholders, managing risks client relationships and acting as first escalation instance for the EM, both internally and towards the client. They are responsible for overall delivery profitability and productivity, establishing a proper governance framework and ensures proper reporting.They will lead commercial management and take part to contract negotiation along with seeking to expand Capgeminis client footprint by identifying and anticipating and driving business opportunities.Job Description - Grade SpecificDelivery Executive - Entry level Delivery Executive, typically for a smaller account/smaller domain inside a larger account
Skills (competencies)
AccountabilityActive ListeningAdaptabilityAdaptative StrategyAdaptive PlanningAdaptive ThinkingAnalytical ThinkingAssertivenessAttention to DetailBusiness AcumenBusiness AgilityBusiness PartneringBusiness TransformationChange ManagementClient CentricityCoachingCollaborationCommercial ManagementComplex Engagement ManagementConflict ManagementContract ManagementCrisis ManagementCritical ThinkingCultural AwarenessData-Driven Decision-MakingDecision-MakingDelegationEmotional IntelligenceExecutive PresenceFinancial AnalysisFinancial ControlFinancial ReportingGiving FeedbackInclusive CommunicationInfluencingInnovationManaging Difficult ConversationsMentoringMulti-Tower Deal StrategyNegotiationProactivenessProblem SolvingProject BudgetingProject Financial PlanningProject ManagementProject ReportingProject TrackingReceiving FeedbackRelationship-BuildingRisk AssessmentRisk ManagementStakeholder ManagementStorytellingStrategic GovernanceStrategic ThinkingStress ManagementTeamworkTime ManagementTransparencyVerbal CommunicationWorking Under PressureWritten CommunicationCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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