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ITSM Automation Consultant

Infosys

5 - 10 years

Bengaluru

Posted: 03/09/2025

Job Description

Responsibilities

Key Responsibilities: Architect and implement automation workflows within ITSM platforms including ServiceNow (SNOW) and BMC Helix. Leverage modules such as ITOM, Performance Insights (PI), and NowAssist to drive service efficiency and reliability. Integrate and automate service management processes across incident, change, problem, and asset management. Collaborate with stakeholders to identify automation opportunities and define technical requirements. Develop and maintain automation scripts and orchestration logic to support self-service and self-healing capabilities. Ensure compliance with ITIL standards and enterprise governance policies. Provide technical leadership and mentorship to junior consultants and developers.

Technical Requirements

Required Skills & Experience: Strong hands-on experience with ServiceNow modules: ITOM, PI, NowAssist. Experience with BMC Helix, BMC Remedy, and RemedyForce platforms. Proficiency in scripting and workflow automation within ITSM environments. Understanding of ITIL processes and service management best practices. Ability to design scalable and maintainable automation solutions. Excellent communication and stakeholder engagement skills.

Preferred Skills

Technology->Infrastructure- Administration
Monitoring->Remedy-Design and Remedy-Administration->Service Now
Technology->Infra_ToolAdministration-ITSM->ServiceNow
Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Additional Responsibilities

• Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability • Good knowledge on software configuration management systems • Awareness of latest technologies and Industry trends • Logical thinking and problem solving skills along with an ability to collaborate • Understanding of the financial processes for various types of projects and the various pricing models available • Ability to assess the current processes, identify improvement areas and suggest the technology solutions • One or two industry domain knowledge • Client Interfacing skills • Project and Team management

Educational Requirements

Bachelor of Engineering

About Company

Infosys is a global leader in next-generation digital services and consulting, headquartered in Bangalore, India. Founded in 1981, the company provides IT services, business consulting, and outsourcing solutions to clients across more than 50 countries. Infosys is known for its strong emphasis on innovation, enterprise transformation, and sustainability, and has been instrumental in driving large-scale digital transformation for some of the world’s leading organizations. With a robust portfolio that spans cloud computing, artificial intelligence, cybersecurity, and enterprise solutions, Infosys continues to be a trusted technology partner for businesses navigating the digital age.

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