Description - External
Service Management is a cornerstone of our modernization and digitization efforts at Cognizant. ServiceNow is the strategic Platform Cognizant leverages to deliver Enterprise and IT Service Management, as a major contributor to modernizing the way we work. Leveraging ServiceNow's capabilities will be key in transforming our enterprise IT operations. To deliver these capabilities across Cognizant's enterprise we require a proven, experienced Program Director to drive the governance, planning, financial controls, cadence, and alignment of communications across the program.
Location – PAN India
Role – ITOM Developer
Level- Manager / Senior Associate
Experience – 6 to 12 Years
Core Accountabilities
· Solid knowledge on CMDB & Service Mapping.
· Implementation experience in ServiceNow Discovery & IRE modules.
· Experience in ServiceNow ITOM modules: Service Mapping, Discovery, Event Management, Cloud Management, Orchestration, CMDB and Asset Management.
· Implements the governance, policy, and direction of the CMDB
· Works closely with the CMDB Governance, Asset Management, Application and ITSM teams
· Works with the Discovery administrator to ensure accurate data representation in the CMDB
· Works with owners of data sources that are used to populate the CMDB
· Works with the CMDB Health Dashboard to ensure data quality and resolve issues
· Maintains and operates the ServiceNow ITOM based products (discovery, service mapping, configuration management, event management)
· Prepare weekly, monthly and quarterly reports supporting CMDB Metrics and KPIs
· Experience with ServiceNow CMDB design, architecture and implementations
· Hands on with ServiceNow integrations to AWS APIs, Azure, VMware, Puppet/Chef/Ansible, Containers/Docker, integration & automation expertise with 3rd parties.
· Knowledge of various discovery technologies (ADDM, TADDM, DDMA/UD, etc.)
· Knowledge of various service modelling techniques (TPL, TQL, etc.)
· Experience integrating ServiceNow with various event management platforms (Netcool, HPOM, BPPM, etc).
· Desire IT Ops experience in storage, network and compute of enterprise environments
Minimum Qualifications
· B.E./B.Tech./M.E./M.S./M.Tech. from Computer Science, Electronics and Communications and Electrical Engineering fields with an excellent academic record
· Total Experience in ServiceNow development- 4 Years.
· 3+ years' experience with ITOM (CMDB, Discovery, Event Management, Service Mapping, CMP, Integration Hub, IRE)
· Strong technical understanding of the ServiceNow platform in general and Integration tools
· Experience working within Agile delivery methodology, SAFe Agile preferred
Preferred Certifications:
· ITIL V4 foundation certification
· ServiceNow Sys Admin, Discovery
· Service Mapping, event management